Privacy Policy

1. Information We Collect

To provide expert medical billing solutions, we may collect the following types of information:

• Personal and Professional Information: Includes your name, practice/clinic name, email address, phone number, and medical specialty.
• Technical Information: Details regarding your current EHR/EMR platforms (e.g., Epic, Athenahealth) to ensure seamless system integration.
• Usage Data: Information on how you interact with our website and digital tools to help us improve our user experience.

2. HIPAA Compliance & Patient Data

• We maintain strict administrative, physical, and technical safeguards to ensure the confidentiality and integrity of all Protected Health Information (PHI).
• Our certified experts (AAPC and AHIMA) adhere to the highest industry standards for secure data handling.

3. How We Use Your Information

We use the data we collect to:

• Perform comprehensive practice audits and identify revenue leaks.
• Streamline claims, medical coding, and A/R recovery processes.
• Provide 24/7 secure data access and transparent financial reporting.
• Communicate with you regarding your consultation requests or service updates.

4. Data Security & Integration

We prioritize data integrity throughout our streamlined process.

• Secure Integration: We securely connect with your existing software to ensure zero disruption and maximum data protection.
• Certified Workflows: Our processes are audited and maintain OIG, AAPC, and AHIMA compliance.
• Restricted Access: Access to sensitive information is strictly limited to authorized personnel necessary for your practice's billing operations.

5. Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal or practice information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential and remain HIPAA compliant.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Inquire about our specific security protocols regarding your practice's data.

7. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact our compliance team:

• Email: info@protomed.co
• Phone: +1 229 231 3736
• Mailing Address: 3151 Lake forest dr apt 13 Augusta,GA,30909