Terms of Service
Effective Date: May 4, 2026
Welcome to ProtoMed. These Terms of Service ("Terms") govern your access to and use of our website and our comprehensive medical billing services and revenue cycle management (RCM) solutions. By accessing our site or utilizing our services, you agree to be bound by these Terms.
1. Services Provided
ProtoMed provides specialized healthcare administrative services, including but not limited to:
- Medical Billing and Coding: Expert claim submission and optimization using certified AAPC and AHIMA standards.
- Revenue Cycle Management: End-to-end oversight of the patient journey from registration to final payment.
- Credentialing: Management of provider enrollment with major insurance payers.
- A/R Recovery and Denial Management: Systematic follow-up on aging accounts and denied claims to recover owed revenue.
2. User Responsibilities
To ensure the effectiveness of our medical billing solutions, users and client practices agree to:
- Provide accurate and complete practice information, including clinical documentation required for coding.
- Maintain authorized access to their existing EHR/EMR systems to facilitate seamless integration.
- Respond promptly to inquiries regarding claim clarifications or additional documentation needs.
3. Compliance and Data Security
- HIPAA Compliance: Both parties agree to maintain strict adherence to HIPAA regulations regarding the protection of patient data.
- System Integrity: ProtoMed utilizes secure data access protocols; however, clients are responsible for maintaining the security of their own local network and login credentials.
- Certified Excellence: All services are performed by professionals maintaining industry-leading certifications to minimize audit risks.
4. Implementation and Integration
- Transition Process: Our streamlined process is designed for zero disruption to your daily clinical operations.
- Software Compatibility: We integrate with major EHR platforms (e.g., Epic, Athenahealth, DrChrono) as they are configured at the time of service commencement.
5. Audits and Financial Reporting
- Free Revenue Audit: The initial practice audit is provided as a preliminary analysis and does not constitute a guarantee of specific financial outcomes.
- Transparency: Clients are provided with monthly financial reports and 24/7 secure access to billing data for full visibility.
6. Limitations of Liability
ProtoMed strives for a 98%+ clean claim rate; however, we are not responsible for revenue loss resulting from inaccurate data provided by the client or changes in third-party payer regulations beyond our control.
7. Termination
Either party may terminate the service agreement according to the specific terms outlined in your signed Service Contract. Upon termination, ProtoMed will ensure a secure transfer of relevant billing data as required by law.
8. Contact Information
For questions regarding these Terms, please contact us at:
- Email: info@protomed.co
- Phone: +1 229 231 3736